Received a pan with rivets improperly pressed, resulting in a handle that had 1" of movement. The cutting board was also bent. I reached out to the support team, and 24 hours later, they requested images. After sending the images, they asked for more. Another 24 hours went by before they finally offered an exchange for both items or a partial refund due to the damage. This is how we received them! What happened to the 100-day refund guarantee? I'm now filing a dispute with my bank to reverse the charges and will return the items.
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