The flatness issue for the pans we ordered was addressed immediately by the SiraatsKitchen Customer Service. This issue was handled by Jen and after recognising the issue they imediately decided to replace both pans.
We received the two new pans 15 days after and those were perfect flat!
I should say that the cusomer service was brilliant and also that these pans in titane really don't stick if you follow the steps of preheating, etc.
We are therefore very satisfied customer, and we can only recommend Siraat titane pans and their service.
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