If I could give zero stars, I would.I hired North American Van Lines, which uses SIRVA to handle claims. What followed was one of the worst customer experiences I’ve ever had.After my move, two beds were disassembled and left unusable. I reported the damage properly and on time. For months, I dealt with endless emails, no phone calls, no repair coordination, and no resolution.The claims representative handling my case left the company, my claim was effectively abandoned, and I was later told I was “in disagreement with a settlement offer” a settlement that was never communicated to me in any form.The entire process felt designed to delay, deflect, and exhaust the customer rather than fix the problem.Neither SIRVA nor North American Van Lines should be trusted with anyone’s belongings or claims.I would never hire either of these companies again.
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