I used SIRVA for an international corporate relocation (Belgium to Germany), and unfortunately, the experience fell far short of expectations.From the start, key services were poorly handled:The accommodation they arranged was unsuitable, and there was no support with resolving the contract when issues arose.No guidance was provided for setting up essential services like banking, statutory health insurance, or language school—despite these being part of the package.Most frustratingly, several personal items were missing from my shipment, and because their team did not unpack or validate the delivery, I couldn’t document the loss at the time. Even though I reported it they refused any responsibility, citing the absence of written exceptions during delivery—something they made impossible to do.Their communication was slow and defensive throughout, and once they decided to close the claim, there was zero willingness to acknowledge service gaps or help resolve ongoing issues.Overall, this felt like a "tick-the-box" relocation service with minimal follow-through or care. If you're looking for a relocation partner that actually supports your transition and stands behind their process—look elsewhere.I have luckily been able to escalate the situation in my company and hopefully we will find a better partner to take care of our teams.
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