I placed an order on 9/12/25, which has yet to arrive. Tracking indicates that the parcel has been stuck at the local mail center for over a week, and it now seems to be lost. I reached out to the service via email and several social media channels, but after nearly five days, I have received no response whatsoever. I was not even asking for a refund; I simply sought assistance in investigating the issue or arranging a replacement. The total absence of communication is incredibly disappointing and unprofessional for an online clothing service. If there’s a problem with your order, don’t expect prompt customer support. Given this experience, I would not consider ordering again. I hope the company takes action on this, as ignoring customers is unacceptable.
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Sisters & Seekers is the up and coming online fashion brand, known for its cohesive aesthetic, sisterhood empowerment and unique yet on trend designs at an affordable high street price.
Founded by sisters, Alice and Maisie Jones in 2017 from a small North-Wales village, the brand has continued to jump from strength to strength and is only just getting started. With a business model that challenges the urge for super-fast fashion, Sisters & Seekers provide slower collective releases that piece together to provide an overall story and vision for the brand, setting trends ahead of the game.See more
