Review Time
I had such a positive experience with Sisters and Seekers thanks to Rosie from their customer service team.
I accidentally ordered an item to the wrong address, and although the website stated that orders could be edited within the hour, it unfortunately wouldn’t allow me to make the change. I was quite stressed about it, but Rosie responded incredibly quickly and handled everything so efficiently.
She cancelled my original order promptly after I placed a new one with the correct details, making the whole process smooth and hassle-free. What really stood out to me was how well she communicated throughout — she was clear, reassuring, and genuinely helpful.
She even said she would raise the issue internally regarding the order-editing function not working properly, which I really appreciated. It showed she cared not just about resolving my issue, but about improving the customer experience overall.
A huge thank you to Rosie for her professionalism and kindness — excellent customer service!
A hoodie purchased begun to bobble severely prior to first wash, contact made with the customer service team who got back to me and sorted the situation quickly and efficiently, very happy with the service and will always purchase their products, this if the first hoodie in my collection to do this and I have a fair collection now, all in all, really happy with the company and their customer care
Exceptional service! The moment I saw the packaging, I felt confident about the quality of the outfit. I appreciate that petite sizes are offered. I purchased the hoodie and pants for my daughter, and she absolutely loves them; the quality and fit are outstanding.
I am extremely frustrated with the lack of communication and contact issues with this service. I've never written a review before, but I feel compelled to do so. I've sent multiple emails and even tried messaging on social media, only to receive generic responses regarding a returns issue that requires direct attention. I cannot reach anyone directly, and this has resulted in a financial loss for me.
The clothing is of excellent quality, but the customer service appears to be lacking. I've sent several emails regarding an incorrect size I received from my order. The only reply I got was a generic response, and now I'm left waiting several days to see if I'll receive further assistance. It's frustrating, especially with a refund/return deadline approaching.
I was informed that my package was discarded at customs and advised to reach out to the sender. However, I have received no updates other than messages stating 'unable to deliver' and 'bad address.' This situation is extremely stressful, especially since I made a purchase over $200, and now both the product and my money seem lost! I'm very disappointed with the lack of communication during such a troubling time, and I can't understand why I have to initiate contact instead of being informed right away.
I've made purchases on two different occasions a year apart, and both experiences have been quite disappointing. I only returned for the second time because I had a credit note. I typically buy a ‘luxury’ hoodie and matching bottoms for Christmas Day; it’s a tradition for me. The first time I ordered was based on a friend's recommendation, who has several items and loves them, claiming they wash and wear well. My first order was on December 24, where I bought a lovely knitted hoodie. Unfortunately, it started to bobble excessively and very quickly. The customer service was excellent, and I received a gift card since a replacement wasn’t available, but the product quality was lacking, especially for the price point, which is not low. Fast forward to November 25, motivated by the credit, I decided to buy a burgundy hoodie and joggers from the girl hoodie range for Christmas Day. I placed the order on November 27 (06:14, as per my email). I reluctantly accepted the ‘laid back delivery’ option, believing it would arrive on time. I finally received my order on December 23, but since I was away for my Christmas trip, the outfit didn’t arrive in time. During this period, I had to chase for responses via Instagram to get any updates. On December 9, I was told it would be dispatched on the 11th, but then on December 10, I received an automated email saying my ‘preorder’ would be dispatched on the 19th, which was confusing. Ultimately, it wasn’t dispatched until late on December 20. To add to the frustration, I was still receiving marketing emails about order cut-off dates for Christmas while mine hadn’t even shipped. These items were never labeled as a preorder! At no point during the purchase was it indicated that I was ordering items that weren’t in stock. To make matters worse, a friend’s husband ordered from the same collection two days after me and received his order in just a few days! This whole situation has been incredibly inconsistent and unprofessional. It seems like they took orders without having the actual products ready to ship and then tried to navigate through the issues without proper communication. They were quick to take my money on November 27 but provided very little communication and no products for almost a month. I would have preferred to be informed about the situation soon after placing my order so I could decide whether to continue or seek alternatives. Overall, the experience is completely unacceptable. They offered me ‘conditional’ compensation of 30% off my next order, which I find outrageous. They have made multiple significant errors with my orders (which they’ve acknowledged via email) and with other customers. Yet, to receive any form of compensation or ‘goodwill,’ I have to spend more money with them after already spending over £200. It’s hard to understand their reasoning. Good luck if you decide to place an order!
Terrible support experience. Likely overwhelmed during the holiday season, they disabled live chat and neglected our urgent emails to the support team. We ordered on December 6, and it still hasn't arrived, with no updates from the seller despite repeated follow-ups. Our daughter will be very let down on Christmas morning.
I placed an order on 9/12/25, which has yet to arrive. Tracking indicates that the parcel has been stuck at the local mail center for over a week, and it now seems to be lost. I reached out to the service via email and several social media channels, but after nearly five days, I have received no response whatsoever. I was not even asking for a refund; I simply sought assistance in investigating the issue or arranging a replacement. The total absence of communication is incredibly disappointing and unprofessional for an online clothing service. If there’s a problem with your order, don’t expect prompt customer support. Given this experience, I would not consider ordering again. I hope the company takes action on this, as ignoring customers is unacceptable.
I purchased a jacket during the Black Friday sales, and I was pleasantly surprised by how fast it was shipped. Upon arrival, I noticed a flaw in the product, but the support team was incredibly helpful, and we resolved the issue swiftly.
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Sisters & Seekers is the up and coming online fashion brand, known for its cohesive aesthetic, sisterhood empowerment and unique yet on trend designs at an affordable high street price.
Founded by sisters, Alice and Maisie Jones in 2017 from a small North-Wales village, the brand has continued to jump from strength to strength and is only just getting started. With a business model that challenges the urge for super-fast fashion, Sisters & Seekers provide slower collective releases that piece together to provide an overall story and vision for the brand, setting trends ahead of the game.See more
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