I've made purchases on two different occasions a year apart, and both experiences have been quite disappointing. I only returned for the second time because I had a credit note. I typically buy a ‘luxury’ hoodie and matching bottoms for Christmas Day; it’s a tradition for me. The first time I ordered was based on a friend's recommendation, who has several items and loves them, claiming they wash and wear well. My first order was on December 24, where I bought a lovely knitted hoodie. Unfortunately, it started to bobble excessively and very quickly. The customer service was excellent, and I received a gift card since a replacement wasn’t available, but the product quality was lacking, especially for the price point, which is not low. Fast forward to November 25, motivated by the credit, I decided to buy a burgundy hoodie and joggers from the girl hoodie range for Christmas Day. I placed the order on November 27 (06:14, as per my email). I reluctantly accepted the ‘laid back delivery’ option, believing it would arrive on time. I finally received my order on December 23, but since I was away for my Christmas trip, the outfit didn’t arrive in time. During this period, I had to chase for responses via Instagram to get any updates. On December 9, I was told it would be dispatched on the 11th, but then on December 10, I received an automated email saying my ‘preorder’ would be dispatched on the 19th, which was confusing. Ultimately, it wasn’t dispatched until late on December 20. To add to the frustration, I was still receiving marketing emails about order cut-off dates for Christmas while mine hadn’t even shipped. These items were never labeled as a preorder! At no point during the purchase was it indicated that I was ordering items that weren’t in stock. To make matters worse, a friend’s husband ordered from the same collection two days after me and received his order in just a few days! This whole situation has been incredibly inconsistent and unprofessional. It seems like they took orders without having the actual products ready to ship and then tried to navigate through the issues without proper communication. They were quick to take my money on November 27 but provided very little communication and no products for almost a month. I would have preferred to be informed about the situation soon after placing my order so I could decide whether to continue or seek alternatives. Overall, the experience is completely unacceptable. They offered me ‘conditional’ compensation of 30% off my next order, which I find outrageous. They have made multiple significant errors with my orders (which they’ve acknowledged via email) and with other customers. Yet, to receive any form of compensation or ‘goodwill,’ I have to spend more money with them after already spending over £200. It’s hard to understand their reasoning. Good luck if you decide to place an order!
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Sisters & Seekers is the up and coming online fashion brand, known for its cohesive aesthetic, sisterhood empowerment and unique yet on trend designs at an affordable high street price.
Founded by sisters, Alice and Maisie Jones in 2017 from a small North-Wales village, the brand has continued to jump from strength to strength and is only just getting started. With a business model that challenges the urge for super-fast fashion, Sisters & Seekers provide slower collective releases that piece together to provide an overall story and vision for the brand, setting trends ahead of the game.See more
