I had such a positive experience with Sisters and Seekers thanks to Rosie from their customer service team.
I accidentally ordered an item to the wrong address, and although the website stated that orders could be edited within the hour, it unfortunately wouldn’t allow me to make the change. I was quite stressed about it, but Rosie responded incredibly quickly and handled everything so efficiently.
She cancelled my original order promptly after I placed a new one with the correct details, making the whole process smooth and hassle-free. What really stood out to me was how well she communicated throughout — she was clear, reassuring, and genuinely helpful.
She even said she would raise the issue internally regarding the order-editing function not working properly, which I really appreciated. It showed she cared not just about resolving my issue, but about improving the customer experience overall.
A huge thank you to Rosie for her professionalism and kindness — excellent customer service!
Claim your business profile now and gain access to all features and respond to customer reviews.
Sisters & Seekers is the up and coming online fashion brand, known for its cohesive aesthetic, sisterhood empowerment and unique yet on trend designs at an affordable high street price.
Founded by sisters, Alice and Maisie Jones in 2017 from a small North-Wales village, the brand has continued to jump from strength to strength and is only just getting started. With a business model that challenges the urge for super-fast fashion, Sisters & Seekers provide slower collective releases that piece together to provide an overall story and vision for the brand, setting trends ahead of the game.See more
