I just had one of the worst Wi-Fi experiences on a flight. I paid around 20 USD for a plan meant to keep me connected, but I couldn't even load emails properly. The connection was unreliable, yet they claimed I used nearly 300 MB, using that as an excuse to deny a refund. The service was simply not adequate for a major airline.
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SITA is a multinational information technology company providing IT and telecommunication services to the air transport industry.