Review Time
I successfully set up our website with domain registration through a certain platform due to its competitive annual hosting rates, which were essential for our budget project. I was first impressed by the well-designed and feature-rich admin panel. Additionally, the support team was prompt and offered a personal touch, which is a rarity in today's AI-driven support landscape! A special shout-out to a representative for not only responding quickly but also for genuinely assisting me with site migration and providing valuable advice. Great job! Thank you!
I set up our website with domain registration on a platform due to its competitive annual hosting rates, which were vital for our budget project. I was initially impressed by the robust and feature-rich admin panel. Additionally, the support team offered quick and personalized assistance, which is increasingly rare in today's market dominated by AI-driven services. A special thanks to a representative for their swift response and genuine desire to assist me with the site migration and valuable advice. Excellent job! Thank you!
I previously shared a negative review about their inadequate technical support. Instead of addressing my concerns, the company retaliated against me. Their support team explicitly mentioned: 'You left us a one-star review... We prefer not to continue our business relationship as we see major red flags.' Following this, they terminated my account and revoked access to my control panel, effectively holding my domain hostage. This exemplifies retaliatory service termination. They penalized a paying customer for honest feedback, violating consumer protection laws. I have retained all chat logs as proof of this behavior. If your data and domain are important to you, steer clear. Complaining will lead to account deletion rather than resolution.
Although I haven't yet become a customer of the hosting service, I encountered positive feedback during my search for a provider. Since I was unfamiliar with them, I decided to test their support first. Here’s what I observed: (1) Their response time was quick, showing great attentiveness. (2) They offered detailed explanations when necessary and concise ones when suitable. (3) They were very friendly, making the interaction feel natural without forced small talk. (4) Their replies were genuine, reflecting careful reading and clear, honest answers. I want to emphasize that I haven't signed up yet, and this review solely reflects my support experience. Should I decide to switch to their servers, I'll update my review to cover additional aspects. If I choose another provider, I hope this positive interaction aids others.
I transferred my .EU domain to a platform. After the transfer, the expiration date in the registry was set for 31.5.2025. However, this company deleted my domain 1.5 years before the expiration date. They consider the expiration date as the end of their billing period. If you are no longer interested in their services, they terminate everything and also delete the domain from the registry without regard for the expiration date. Everything else worked fine, but their handling of the remaining expiry period was a significant and unpleasant surprise. Thus, only 1 star, as this approach poses a substantial risk of losing the domain with minimal oversight.
Claim your business profile now and gain access to all features and respond to customer reviews.
Site.eu offers an all-in-one solution for domain registration and web hosting. Easily register your domain name with us or transfer your existing domain name and all services are included. With just one simple click, activate our web hosting, website builder, or email management. Your website is always secure with the included SSL (https) security. Choose Site.eu and take advantage of our reliable and user-friendly services.See more
