site5.com

Worst provider ever!

I like many other people were using IXWEBHOSTING who were decent. However Site5 purchased these a couple of years ago and since have lost over 200,000 customers! This was a warning even before I had issues. My issue was the day they took over I could not send emails to hotmail, sky, aol and many other email addresses but we did not realise for months as they never bounced back to say not gone through. Eventually we started getting emails to say could not send then hundreds came through. We rely on emails for all of our enquiries and existing customers for statements per month etc. We contacted Site5 which was very tedious and difficult. Nearly 3 years later and hundreds of excuses and emails and support tickets we left on Friday and changed to names.co.uk who were amazing and are based in the UK with actual people on the other end of the phone. We are now sending emails to EVERYONE! Site5 kept sending us a copy and paste response probably because hundreds of thousands of their customers must have the same issue. They kept replying the same thing: Hello,Thank you for contacting Site5 support! We understand that it is important for you to be able to send emails to Yahoo/AOL just like others.We have a task is set to a higher priority level as there are some more complaints on the gateway server. I could see that as a positive response from Yahoo team, most of the IP address got delisted from their end and as the result email delivery to Yahoo/ AOL email accounts has been improved. Our shared server is configured to use random email gateways and each time you send email, a random email gateway is used to send out email. Our system admins are still working on to de-list the remaining gateway IPs that has been blacklisted on Yahoo, which is taking time. We appreciate your patience in this matter!Can you please copy the latest email header in a document .txt or a .pdf format and upload it to your cPanel account under File Manager so we can check and analyze further. Or you can also copy the email header and paste it to the URL https://???????/ >> Click on 'Send' at the top right corner to generate a unique link that will contain the header information. Copy the displayed (highlighted) link and then please get back to us with that complete URL that you have received so that we will be able to check and assist further.If you have any further questions please feel free to contact us. We are available 24x7.Sincerely,Sathish KLinux/Windows AdministratorSite5 STAY AWAY FROM THESE RIP OFF MERCHANTS!

Date of experience: Aug 31, 2021