A week ago I received a rather stern and rude email stating my website wasn't within the guidelines of the hosting package I purchased, that's fair, I needed the notice but not in that tone. Then, when emailing back asking what I could do to put it back within Site5 standards, I dealt with an incompetent support team who did not answer or understand half the questions I was asking. Even as I replied to the numerous emails Site5 sent with such an unnecessary tone, they treated me as if I never responded. FINALLY, as I figured out how to fix my site on my own and at the very end of this problem do they tell me that I have to log into Site5 to reply to the emails SENT TO MY EMAIL which each email, 10 in total never state. A very disingenuous apology was sent on behalf of Udaykumar G. (their Abuse & Security Department Technician) who I'm 90% sure is a robot. Terrible customer service, not worth using.
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I cannot express enough how happy I am with Site5. Your service and support has been the best bar-none... A Site5 user testimonial, read more now!
