site5.com

Leave Site5 now, for your safety!

I was unaware that Site5 was bought by web.com. I have had a shared hosting plan with them for well over a decade. Decent service, good uptime along with decent, at least capable support was enough reason for me to not leave and face the headaches of migrating all my client's sites and email yada yada.Yesterday I log in to re-do a wordpress multisite and Wordpress says I've reached my limit of 256MB for the media folder! This is not the file upload limit size, this is 256MB for all my digital assets.This is a setting done by the web host. They did this to my root site. They did this without my consent and lied to me about it. Said it was my settings, that I changed something. I spent over half a day, literally, dealing with the fallout and I believe I have been maliciously targeted because of a lousy support agent. The support agent was worse than incompetent, he was obtuse and insistent he knew what he was doing, when in fact he should end up on r/confidentlyincorrect. After a few hours of chat where he told me a half dozen times it was fixed when it wasn't, :my SSL certiticate was disabledmy wp-admin login for the root admin user was CHANGEDmy FTP credentials have changed and now I have been unable to access any of my client's sites since last night via all of my FTP accounts. This is a serious issue and support would not escalate me to escalated support chat, and they no longer have phone support. Waiting half a day between support ticket responses is really inefficient when it comes to a serious security breach.There is no escalation. Support is worthless, 90% of their responses are copy/pasted from a script. You find yourself 30 minutes into a chat and nothing has happened other than a sea of "i understand your issue and it's important to me that i fix it" "thank you for your patience" "I need another 2-3 minutes to look into this (3 times in a row over 30 minutes). You need to provide them with the info numerous times during the chat, and sometimes they seem to forget what the issue at hand even is. I believe this is due to them being on multiple chats, nobody can be that stupid and hold a job they cannot even perform or resolve.I mistakenly paid my invoice yesterday before I went to work on my site, so now I am in the process of transferring my sites to a new host, doing a chargeback via my credit card company, and contacting a lawyer, unless I hear back from them very soon.The reasons is due to the support agent changing my password to access my wordpress via my user account because he didn't believe me (or my screenshots!) that the issue was still unresolved. That's malicious if not just a breach of trust and policy. The FTP changes add to this most likely being a malicious actor.Site5 won't acknowledge that it happened, nonetheless provide me with a reason for what happened. I cannot trust my client's sites with web.com / site5.com and I emplor you to look for an immediate web host that takes your security seriously, is willing to address and fix issues they caused without haste, and will escalate you to proper levels of support if they are unable to resolve it.

Date of experience: Mar 25, 2023