I've been a site5 customer for many years.In the last few years the tech support has been degrading rapidly. It's not so much that they can't resolve a problem eventually but that these problems exist in the first place. For example I used to be able to create a website and install wordpress and it would propagate within an hour. Now 11 days later they tell me that the IP number was incorrect. Shouldn't they be setting the correct default IP number..?And now all of my historical tickets are gone and there is no way to create one on the site. so it's all based on using the chat feature (which was the faster way to get action anyway). A few weeks ago one of my sites got corrupted.That never happened before. I have a feeling that they have lost their best techs and are just barely scraping by at this point. On top of that they have raised their prices significantly. I'll be leaving site5 a few months before my expiration.
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I cannot express enough how happy I am with Site5. Your service and support has been the best bar-none... A Site5 user testimonial, read more now!
