After being with Host Excellence for 8 years the service was sold to site5. and the support has been absolute nightmare ever since. They have villagers copy pasting snippets for everything. A bot would have been better. They messed up CSR generation for SSL. Mail servers. They even had no Idea about basic cPanel menu options. Within a year I became an expert on cPanel.Their chat application does not provide an audio notification, so if you navigate to another tab and remain out of sight for a few minutes, support will close the chat, and you have to explain the whole process again to the new guy. Although they do have tickets and past chat transcripts, it is never reviewed. DO NOT USE THEM
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I cannot express enough how happy I am with Site5. Your service and support has been the best bar-none... A Site5 user testimonial, read more now!
