I have three websites and domains with Site5. Basically, Site5 customer service /technical helpline is slow and inefficient and they are not willing to address technical issues that they have themselves caused. One of my website folder's contents mysteriously got swapped with another, meaning that the doamin was displaying completely wrong website. They were unable to tell me how this happened (this may have happened during migration from my previous provider who Site5 bought out)? It took 1.5 hours with technical support to rectify this. Next day I notice that another of my websites is displaying the wrong content - from one of my other websites. 1.5 hours later and technical support shunts the issue up the chain of urgency. I get an email reply to this ticket 6 hours later. They are unable to provide me with a log of when the folders were altered and by whom (they were not swapped by myself and this is unlikely to be an external hack). So I have had two websites showing the wrong content for I do not know how long and the most recent useful back-up they have is from over a month ago. This will take me some time to go through manually and update. Site5 are not only unwilling to look at what happened, they also haven't aplogized. This is what I expect from supposedly 'pro' webhosting plan.
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