site5.com

Deceitful & Malicious

We have been using Site 5 for our business for 7 years; my partner has been with them longer. They have been reliable, consistent and quick to respond to problems over the majority of that time. Every year on the same date, we've paid the same amount...until this year. They raised the price 27% without notice and tried to take it from our bank account 17 days early, the day after Christmas. We noticed because the payment bounced. When we brought it to their attention (via live chat because they do not accept phone calls), the operator disconnected from my partner before any resolution was made. Once my partner reconnected with another chat personnel, he informed them we would be moving our services to another provider, we would not be renewing with them. Last week, 6 days before the payment would be due if we were to continue using Site 5, they pulled the payment out of our account successfully. Upon live-chatting again and demanding our money be refunded, reminding them we are changing services, they tell us we have to go to this link to cancel our services before they can refund our money. After our self-service cancellation, we were promised a refund within 24 hours. It is more than 96 hours later and still no refund. They sent us an email stating we received the refund, but we have not.After typing back and forth for 30 minutes, no resolution. They say they have issued the refund and my bank can see no evidence of the refund. Site 5 will have one of their “senior admins” contact me via email “soon.” Given that their idea of 24 hours is more than 96, I’ll be happy to get this resolved next week sometime. I wonder if they even plan on refunding at all?In switching our services over, the new company said they have been flooded with very upset former Site 5 customers. What d’ya know?!

Date of experience: Jan 09, 2018