Watch out!
Site5 currently has good service and performance, although the audio quality of their agents isn't good.
However, they were acquired by EIG in 2015. After EIG acquires a hosting company, they migrate the accounts to their own data centers and customer support staff. If you read about problems with Hostgator, Bluehost, iPower, Asmallorange, and many other hosting companies, it was because they are actually EIG.
I tried to get away from the terrible service at EIG's Hostgator brand by going to Site5, but I cancelled my Site5 account as soon as I found out that Site5 was EIG, too. It's a pity, because the little I did deal with them showed the service to be very good. In particular, they answered the phone right away, they had good answers for all of my many questions, and it was easy to cancel and request my refund under their 45-day money-back guarantee. They also have an nice administration panel.
If the service stays as-is, it will be pretty good. However, there's no way to guarantee that EIG won't move the Site5 accounts to their spectacularly slow customer service, spammy e-mail servers, and slow Web hosts.
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I cannot express enough how happy I am with Site5. Your service and support has been the best bar-none... A Site5 user testimonial, read more now!
