As a paying customer with several active services and client websites hosted, I have not received any response for over a week through the support ticket system, Telegram support, or follow-ups on existing tickets. This is a significant issue, as I am dealing with serious service instability, including repeated downtime, unresolved server issues, and open tickets with no updates. Despite my polite and detailed communication, there has been complete silence from the support team. At this point, I am only seeking a response, a clear explanation, and a realistic resolution timeline. I hope the company will finally acknowledge this and contact me to resolve the situation, as this level of support is unacceptable for production and client-facing services.
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