On **July 8, 2025**, I purchased a **quarterly premium membership** from Sittercity, which expired on **October 8, 2025**. During that period, I made extensive efforts to use the service — contacting sitters directly and posting multiple job listings — but received little to no responses. The platform’s features did not deliver the value or functionality advertised for a paid membership.When I contacted customer service to request either a refund or an account credit, the representative was dismissive and stated that issues are not escalated. Instead of addressing my concern, they simply offered a 50% discount for another paid plan.Sittercity’s refusal to escalate or provide meaningful support violates reasonable expectations for customer service and product value. I am requesting either:1. A full or partial **refund** for the three-month subscription, or2. An **account credit** allowing me to use the service properly for a comparable period.I have attached screenshots of the chat with Sittercity’s representative to show how the matter was handled.---### **Resolution Requested**Refund or account credit for the unused membership period
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