Name: sittercity.com
Telephone: 000000000
Rating: 4.0

jasmine w Guest

Don’t use their services

On **July 8, 2025**, I purchased a **quarterly premium membership** from Sittercity, which expired on **October 8, 2025**. During that period, I made extensive efforts to use the service — contacting sitters directly and posting multiple job listings — but received little to no responses. The platform’s features did not deliver the value or functionality advertised for a paid membership.When I contacted customer service to request either a refund or an account credit, the representative was dismissive and stated that issues are not escalated. Instead of addressing my concern, they simply offered a 50% discount for another paid plan.Sittercity’s refusal to escalate or provide meaningful support violates reasonable expectations for customer service and product value. I am requesting either:1. A full or partial **refund** for the three-month subscription, or2. An **account credit** allowing me to use the service properly for a comparable period.I have attached screenshots of the chat with Sittercity’s representative to show how the matter was handled.---### **Resolution Requested**Refund or account credit for the unused membership period

Date of experience: Oct 27, 2025

N G Guest

5 months ago

Expensive, not at all worth it

Expensive, you must pay anywhere from $40 to $190 just to respond to applicants. Applicants are not vetted, you must pay for background checks yourself which only serve to benefit the sitter for other jobs. Unable to find a reasonable sitter using this platform, and Sittercity does not offer refunds for dissatisfaction. A scam through and through.

Date of experience: Sep 30, 2025

J-Max & Friends Guest

5 months ago

I honestly don’t recommend them

I honestly don’t recommend them. Based on my experience, you can’t recommend people, companies, you can’t offer your services if you have a website. The point of having this site is to look and offer childcare services. God forbid you share a website, they block your account without notice. They want everything to be through them. The point of sittercity is to help parents find the right fit for their families needs and for caregivers to find a job. These people make it so difficult and they block your accounts for the smallest thing.