Dee told me their policy was not to give refunds and that everyone is automatically on auto renew but she also understood my circumstances in not being able to afford the unexpected auto renew charge right now and got me the refund I needed. I am sooo grateful! I have found nannies via sitter city in the past and this experience meant that I'd feel comfortable using them again in the future, knowing that they understand things like this. Also - be careful to downgrade your subscription once you're done using them so you don't get an unhappy surprise like I just did!
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