I ordered salt on 24th December 2025. I took into account the Christmas period and assumed the company would be back in action on 5th January. I started to contact them in mid-January, and each time I called to check order progress, a message told me to email. Every one of my emails was ignored until finally I'd had enough and contacted my bank for a chargeback. Within days of doing this, without any notice, salt was left outside my house for any passerby to see. The next thing, I finally got an email, but it was threatening me with legal action if I didn't reverse the change back within 48 hours. We did order once before with this company, and from memory, it was all straightforward. I understand times are hard for us all and particularly for businesses, so I have to assume staff cuts here, but this is no way to treat customers and eventually may lead to no business. The person who sent the email sounded very stressed and sad. I feel sorry for him and hope he manages to reflect, calm down and get help for the sake of his health. Needless to say, he has lost my custom.
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We manufacture and supply water softening block salt. We also supply water filters and a range of other water related products.