☆☆☆☆Rude, arrogant, and completely unprofessional – avoid at all costsI had been a loyal customer for a long time, even though past orders were often delayed and I had to chase them for updates each time. I was patient and understanding — but clearly, they took advantage of that.I placed an order on April 4th, during a “buy 3, get 1 free” offer. The order was delayed for over 3 months, and not once did they send an update or apology. Then, without any notice, they only sent half the order. There was no communication or explanation about why the order was incomplete or when the rest would arrive.I contacted them to ask about it — politely at first — and received an incredibly rude and sarcastic reply. Instead of resolving the issue, they blamed me, said they didn’t want customers “with my attitude,” told me that leaving a review would be a “waste of time,” and cancelled the rest of my order out of spite.The level of arrogance and lack of accountability was shocking. This is a business that does not value customer loyalty, does not take responsibility for its failures, and has zero professionalism when things go wrong.There are plenty of other companies offering similar products — I strongly recommend you take your money elsewhere and avoid this one altogether.
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We manufacture and supply water softening block salt. We also supply water filters and a range of other water related products.