I have placed the order in your website on 8th May for 24 pack salt and paid using Paypal incuding delivery charge. As per their advertisement, all orders should be delivered within 15 days of time. There was no communication about the delivery and i am not first time buyer from them. As you see the order screen attached, i was bought the same thing on last Jan 2023. There was no communcation about the delivery or any messages about their delay. But when i contacted on June 1st 2024 about the order, Daniel has mentioned that there is a delay due to high demand. But he has also mentioned that there was an communication email has been sent to everyone. But no emails received from them and i have sent the emails screenshot as well. No reply for my questions and only reply it will be delivered soon. But no communication about when it will be delivered. Since it is partially delivered and raised the claim to paypal. I won the claim and refund was made finally via paypal. Overall worst experience from them and will not recommend anyone to buy from there.This guy has posted my personal information in the review reply and got warned by the trust pilot. It does not makes sense at all and not genuine in the reply. This guy is really horrible to get the proper reply and ended up claiming via paypal. I never requested for full refund and requested only for half refund which was not delivered to me. He has agreed with paypal and refunded back to me. I also have the video footage where the delivery guy from them how he has escaped without ringing the door bell.
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We manufacture and supply water softening block salt. We also supply water filters and a range of other water related products.