beyond disgusted. i bought add-on passes for the water park online when buying general admission tickets. they were day-specific. upon arriving at the park, staff told me that the water park was actually closed all week, and when i said the website ticket service let me select this day, and would have let me select any day this week, they said "oh, yes, it was doing that but they fixed it". they encouraged me to go to Guest Services for a refund on the add-one. Guess Services told me that because I had bought trip insurance through the Six Flags site during ticket purchase, they were "barred" from giving me a refund. They encouraged me to go through the insurance and assured me that if insurance would not refund me (I expressed skepticism), then the company surely would. Insurance would of course not refund me. "Corporate website programming problems" is not a category they will insure against. I contacted the company's Guest Relations team, who admitted the issue was a website error, admitted insurance would not cover it, and stated that despite this, Six Flags will not give refunds for anything, under any circumstances. I live close by and have two young school-age kids. this was our first visit. we could have been customers for the next decade. instead, it looks like this will be our last visit. If I can't trust the integrity of the company on a matter of 36 dollars, how could I trust my kids on the rides they maintain?
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