Review Time
My daughter and I got the flash pass for the first time, but you can only reserve one ride at a time. We reserved the Titan and it took 2 hours 30 minutes to get the QR code. Then it was another 45 minutes in the Fast Pass lane! We got to ride 2 rides in 5 hours for $400!! I will never go to any Six Flags ever again.
My daughter and I got the flash pass for the first time, but you can only reserve one ride at a time. We reserved the Titan and it took 2 hours 30 minutes to get the QR code. Then it was another 45 minutes in the Fast Pass lane! We got to ride 2 rides in 5 hours for $400!! I will never go to any Six Flags ever again.
I visited the park this week for my daughter’s spring break, eager to share the magic and adrenaline I remembered from my own childhood. Instead of a day of family thrills, we were met with what can only be described as a systemic failure of service and operation.The "6 Out of 50" ExperienceThe moment we passed the gates, the disappointment began. We weren't met with the screams of riders or the hum of machinery; we were met with "Closed" signs at nearly every turn. By my count, out of the 50+ attractions advertised, maybe six were actually operational. When 90% of your product is unavailable, you shouldn't be charging 100% of the ticket price. It is predatory to accept full payment from families during a peak week like Spring Break when the park is clearly unprepared to host guests.Broken Promises and Lost MagicWasted Time & Money: We spent more time walking past shuttered roller coasters than we did actually riding anything.The Atmosphere: The park felt neglected. Without the energy of the major rides, the entire "experience" collapsed into a cycle of walking through heat and overpriced concessions with no payoff.Customer Loyalty: I came here as a lifelong fan, ready to pass the torch to the next generation. Instead, I spent the day explaining to my disappointed daughter why almost nothing was working.Final Verdict: From Childhood Favor to Lost CustomerThis wasn't just a "bad day" at the park; it was an embarrassing display for a brand that used to mean something in Texas. Six Flags has officially transitioned from a place of joy to a place of frustration. To the management: you didn't just lose a sale today; you lost a legacy customer.Don't waste your time or your hard-earned money. Until they decide to actually run a theme park instead of a parking lot with stagnant tracks, stay away.Visited on
In attempts to renew our gold pass I inadvertently ordered on line the so called scare package after numerous attempts to reach guest services at cedar point I was transferred to Six Flags to discuss. They asked me for my order # which I had not even recieved but noted the charge of 113.84 on my credit card. She said sorry it’s non refundable and there is nothing you can do about it she was nasty and actually hung up the call when I told her I will contact my credit card she said that will not work.*****Beware people of the poor customer services inappropriate customer service responses and don’t order scar program in error**** what kind of a company is this they promise one thing and when you go so many things closed or broken the 99 pass has not turned out to be all that’s it’s cracked up to be and they need to teach there workers customer services etiquette. Barb Gochnour
beyond disgusted. i bought add-on passes for the water park online when buying general admission tickets. they were day-specific. upon arriving at the park, staff told me that the water park was actually closed all week, and when i said the website ticket service let me select this day, and would have let me select any day this week, they said "oh, yes, it was doing that but they fixed it". they encouraged me to go to Guest Services for a refund on the add-one. Guess Services told me that because I had bought trip insurance through the Six Flags site during ticket purchase, they were "barred" from giving me a refund. They encouraged me to go through the insurance and assured me that if insurance would not refund me (I expressed skepticism), then the company surely would. Insurance would of course not refund me. "Corporate website programming problems" is not a category they will insure against. I contacted the company's Guest Relations team, who admitted the issue was a website error, admitted insurance would not cover it, and stated that despite this, Six Flags will not give refunds for anything, under any circumstances. I live close by and have two young school-age kids. this was our first visit. we could have been customers for the next decade. instead, it looks like this will be our last visit. If I can't trust the integrity of the company on a matter of 36 dollars, how could I trust my kids on the rides they maintain?
Our teenagers loved the rides and had an awesome time. However, it was significantly overpriced, the staff were rude and unhelpful, the meal pass wasn’t straightforward to understand and the park is rundown. There is almost no shade in the entire park and there are limited places to eat inside. We purchased fast pass tickets as we thought it would be busy (it was the summer holiday season) but it was a waste of money. The park was empty. Some of the rides remained closed all day, others were closed on and off throughout the day. Whilst my kids did enjoy it, we won’t be going back as it’s far too expensive. Disney and Universal Studies offer much better experiences.
There's always fun to be had at a Six Flags but their operations can be quite meh at times. Rides often break down and operators can be quite lacklustre at communication. Not quite on the level of Disney or Universal in regards to experience but fun for what it is.
Had an issue with online order prior to visit.. Customer service said to address it with the insurance I bought for the trip(they're a joke), insurance said only guest relations could help. Guest relations didn't answer a single voicemail. Out $135 extra that was never addressed. We won't go back here
Good luck with the membership passes. They tell you when you go to sixflags you cant use your passes,that you need to upgrade and they can help walk you through the process. Then at get charged for 2 accounts!! When you try to get your money back they cant do that or seem to not be able to find 2 accounts. But they sure do take those PAYMENTS!!!!!
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