Horrendous. First they gave us a defective car. Charged us an eye watering amount for child seats. This was the Vienna airport office.We didn't take excess insurance, which was a mistake. They claim we caused a light scratch 6cm long. They claim this would cost 2500 euros to repair and trying to take full excess - over 1100 euros. No one answers my emails or complaints. They just say they'll add more to what they're seeking if I don't pay up. They have been found to be systematically inflating damages valuation amongst other dodgy dealing in US Calderon vs Sixt class action. Terrible company, I rue the day I ever booked with them. Absolute rip off merchants.
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