Review Time
The check-in location and process were welcoming and pleasant, though the clerk appeared to be motivated to encourage an upgrade. The vehicle was clean and in excellent condition, which enhanced our stay in Austria. I also valued the phone call the day before the return, and the return process was straightforward. However, a more detailed explanation of the additional charges upon return would have been beneficial.
I want to convey my heartfelt thanks to the representative at the airport. As always, she was incredibly attentive, professional, and genuinely warm. Over time, we have established a trusting and friendly rapport, and this isn't the first time we've completed a rental together. The vehicle I specifically requested was reserved for me exactly as promised, and the entire process was smooth, easy, and enjoyable. Everything was managed with kindness, clarity, and a smile, making the experience feel effortless. Many thanks to her for her commitment and outstanding service. I wish her great success in her career and truly hope to continue choosing this service in the future, largely thanks to her.
My experience was disastrous. Initially, I received a faulty vehicle and was charged an exorbitant fee for child seats at the airport office. We opted out of excess insurance, which turned out to be a mistake. They are now claiming that I caused a 6cm long minor scratch, estimating the repair cost at 2500 euros and trying to charge me the full excess of over 1100 euros. My emails and complaints go unanswered, and they threaten to increase their demands if I don't pay. They've been accused of systematically inflating damage valuations among other shady practices. I deeply regret choosing this service; it feels like a complete scam.
Sixt is a reliable company for me.Its employees are what make the difference. The car you rent is very important, but you can find the car you want from many different companies.Human relationships transform a bad experience into a good one, worthy of recommendation.
Horrendous. First they gave us a defective car. Charged us an eye watering amount for child seats. This was the Vienna airport office.We didn't take excess insurance, which was a mistake. They claim we caused a light scratch 6cm long. They claim this would cost 2500 euros to repair and trying to take full excess - over 1100 euros. No one answers my emails or complaints. They just say they'll add more to what they're seeking if I don't pay up. They have been found to be systematically inflating damages valuation amongst other dodgy dealing in US Calderon vs Sixt class action. Terrible company, I rue the day I ever booked with them. Absolute rip off merchants.
We pre-paid in the UK for a rental of a small hatchback with automatic transmission for pickup at Klagenfurt Airport, Austria. On arrival the booked car was not available and we were offered a much larger (8 seater) automatic. Because of the larger size of the car we paid for an additional loss and damage waiver, which we were told would reduce our damage excess to 300 Euros. They did not provide any paperwork that showed the terms and conditions of the loss and damage waiver or confirmed the amount of the excess. On return, Sixt Austria reported that they found damage, and sent a picture of a small scratch we had not seen that they claimed would cost over 1000 Euros to fix. They then applied the insurance, but still charged us 475 Euros plus 20% tax instead of 300. Because we have no paperwork for the insurance, we don't have any way of disputing this amount. The entire experience has been horrible, and we are kicking ourselves for using this company.
We hired a car on Sunday 28 Sept 2025 from Sixt at Vienna Airport. Luca at Sixt was our first interaction with Austria and what an ambassador for Sixt, Vienna Airport and Austria. He was so helpful with the car hire, made the whole process of upgrading totally seamless, professional and fun. Luca gave us fabulous recommendations on what to see on our journey. Dinner at the oldest restaurant in the world in Salzburg was a great tip off. The car was absolutely spotless, Sixt a top class car hire company, and Luca, we want to take him back to Ireland with us.
I had an accident on the high way by a car from behind that crashed into me. In the end there was 5 cars involved.Through out the whole experience trying to solve the issues one by one with Sixt I'm very disappointed with the support and help provided; Towing the car, get replacement car and sort out the incorrect invoices from Sixt for overcharging 4 days and replacement rental car I had to arrange my self.I call Sixt accident/damage service and Service center Austria, more than 30 times, Sixt never tried to call me back. Each time I spoke with a different persons and each time I was re-directed to a person who had no idea of my situation and I had to re tell the whole sequence of events. 1/2 of the times if was put on hold 5-10 min after the call was automatically disconnected, or connected/re-directed to a support office that was a call center/contractors, assigned to help at damage or accidents by Sixt. The call center could only try support with replacement car that they in the end did not succeed with.At no point of this communication did Sixt advice me of; what the next steps should be although I asked them about, paperwork needed (police report, towing truck company invoice, car location, car keys), how I would get my money back, Sixt Invoiced me for the full rental time but I did not have the car last 4 days or reimbursement of the replacement car I had to rent by myself in order to get back to Vienna.It could be so easy for Sixt to assign a specific case number so each time a customer called with an issue they would know the history or assign a separate email address/phone number where you could talk with experience personal and not employees that just re-connect you to some one who don’t know how to help you. Sixt accident/damage personal/team seemed to have very limited authority and lack of a process and a checklist how to manage these situations.I have spend +30 hrs on phone waiting for Sixt to answer or talking to representatives that could not help, emailing to mail addresses not in use, searching the web trying to understand if there is some special communication channels to use that I missed, all of that been a waste of time.In the end I was lucky to come out un injured and managed by myself to get a new rental car from SIXT office in in Slovenia and get on my travel. I'm still trying to figure out how I'm going to get reimbursed from SIXT for the replacement rental car I had to pay for and the 4 days overcharging.I would be happy to talk to some one at Sixt with authority for improvement and change of processes and give my feedback.
Warning Sixt Austria commits fraud, falsifies records and dates Warning! Posting this here as well as Innsbruck regarding fraudulent damage claims by these Austria Sixt locations. Let this story be a cautionary tale that you should rent with a more reputable agency.I rented a car for 3 days and dropped it off early via the key drop and now 3-4 days later they have claimed rental damage. I believe there is fraudulent damage claims being pursued since I used my travel card which has rental insurance protections rather than those purchased at Sixt. They said there was significant scratches damage to the rear bumper but then their damage assessment party labels it as the front bumper and is using photos that are old and the taken photos look like a new rental customer (4 days later) outside of the parking garage at Sixt. The photos are unclear (and quite laughable they are marking this as damage estimated at $1900 euros) as well and do not match with the reported damage in the damage report. The report says front bumper. I am sure they just had someone they know fill this report out with some arbitrary significant amount and did not even have the right description listed. This vehicle has numerous listed scratches as well. I find it very strange that I returned the car on 8/30 in the morning, the cleaned it and accepted my return and gave me the deposit back, and now 4 days later a likely next customer reports these scratches which could have occurred any time when the car is sitting in the lot of from the next customer himself. Unfortunately, they chose the wrong person the pursue a sketchy and fraudulent claim like this so I will be escalating this up the corporate side. I hope they will further back up their claims with rental history proof, photo timestamps of the damage taken, etc. I’ll plan to update this posting if they end up providing sufficient evidenceupdate 1: Finally proof. the Sixt company on Facebook checked the vehicle return log and said no damage was recorded on the day I returned it on 8/30. They seem to have falsified their damage letter saying it was discovered on 8/30 but all their timestamps on their documents say 9/4. They also got their sketchy damage collision estimate quote company to redo the completely wrong initial form with a new one and showed a very blurry misleading photo that looks like a scratch but when you view the clearly photo it’s just a reflection from the car of the outside background
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