We pre-paid in the UK for a rental of a small hatchback with automatic transmission for pickup at Klagenfurt Airport, Austria. On arrival the booked car was not available and we were offered a much larger (8 seater) automatic. Because of the larger size of the car we paid for an additional loss and damage waiver, which we were told would reduce our damage excess to 300 Euros. They did not provide any paperwork that showed the terms and conditions of the loss and damage waiver or confirmed the amount of the excess. On return, Sixt Austria reported that they found damage, and sent a picture of a small scratch we had not seen that they claimed would cost over 1000 Euros to fix. They then applied the insurance, but still charged us 475 Euros plus 20% tax instead of 300. Because we have no paperwork for the insurance, we don't have any way of disputing this amount. The entire experience has been horrible, and we are kicking ourselves for using this company.
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