sixt.at

I had an accident on the high way by a…

I had an accident on the high way by a car from behind that crashed into me. In the end there was 5 cars involved.Through out the whole experience trying to solve the issues one by one with Sixt I'm very disappointed with the support and help provided; Towing the car, get replacement car and sort out the incorrect invoices from Sixt for overcharging 4 days and replacement rental car I had to arrange my self.I call Sixt accident/damage service and Service center Austria, more than 30 times, Sixt never tried to call me back. Each time I spoke with a different persons and each time I was re-directed to a person who had no idea of my situation and I had to re tell the whole sequence of events. 1/2 of the times if was put on hold 5-10 min after the call was automatically disconnected, or connected/re-directed to a support office that was a call center/contractors, assigned to help at damage or accidents by Sixt. The call center could only try support with replacement car that they in the end did not succeed with.At no point of this communication did Sixt advice me of; what the next steps should be although I asked them about, paperwork needed (police report, towing truck company invoice, car location, car keys), how I would get my money back, Sixt Invoiced me for the full rental time but I did not have the car last 4 days or reimbursement of the replacement car I had to rent by myself in order to get back to Vienna.It could be so easy for Sixt to assign a specific case number so each time a customer called with an issue they would know the history or assign a separate email address/phone number where you could talk with experience personal and not employees that just re-connect you to some one who don’t know how to help you. Sixt accident/damage personal/team seemed to have very limited authority and lack of a process and a checklist how to manage these situations.I have spend +30 hrs on phone waiting for Sixt to answer or talking to representatives that could not help, emailing to mail addresses not in use, searching the web trying to understand if there is some special communication channels to use that I missed, all of that been a waste of time.In the end I was lucky to come out un injured and managed by myself to get a new rental car from SIXT office in in Slovenia and get on my travel. I'm still trying to figure out how I'm going to get reimbursed from SIXT for the replacement rental car I had to pay for and the 4 days overcharging.I would be happy to talk to some one at Sixt with authority for improvement and change of processes and give my feedback.

Date of experience: Sep 12, 2025