sixt.at

Warning Sixt Austria commits fraud

Warning Sixt Austria commits fraud, falsifies records and dates Warning! Posting this here as well as Innsbruck regarding fraudulent damage claims by these Austria Sixt locations. Let this story be a cautionary tale that you should rent with a more reputable agency.I rented a car for 3 days and dropped it off early via the key drop and now 3-4 days later they have claimed rental damage. I believe there is fraudulent damage claims being pursued since I used my travel card which has rental insurance protections rather than those purchased at Sixt. They said there was significant scratches damage to the rear bumper but then their damage assessment party labels it as the front bumper and is using photos that are old and the taken photos look like a new rental customer (4 days later) outside of the parking garage at Sixt. The photos are unclear (and quite laughable they are marking this as damage estimated at $1900 euros) as well and do not match with the reported damage in the damage report. The report says front bumper. I am sure they just had someone they know fill this report out with some arbitrary significant amount and did not even have the right description listed. This vehicle has numerous listed scratches as well. I find it very strange that I returned the car on 8/30 in the morning, the cleaned it and accepted my return and gave me the deposit back, and now 4 days later a likely next customer reports these scratches which could have occurred any time when the car is sitting in the lot of from the next customer himself. Unfortunately, they chose the wrong person the pursue a sketchy and fraudulent claim like this so I will be escalating this up the corporate side. I hope they will further back up their claims with rental history proof, photo timestamps of the damage taken, etc. I’ll plan to update this posting if they end up providing sufficient evidenceupdate 1: Finally proof. the Sixt company on Facebook checked the vehicle return log and said no damage was recorded on the day I returned it on 8/30. They seem to have falsified their damage letter saying it was discovered on 8/30 but all their timestamps on their documents say 9/4. They also got their sketchy damage collision estimate quote company to redo the completely wrong initial form with a new one and showed a very blurry misleading photo that looks like a scratch but when you view the clearly photo it’s just a reflection from the car of the outside background

Date of experience: Sep 03, 2025