My experience was disastrous. Initially, I received a faulty vehicle and was charged an exorbitant fee for child seats at the airport office. We opted out of excess insurance, which turned out to be a mistake. They are now claiming that I caused a 6cm long minor scratch, estimating the repair cost at 2500 euros and trying to charge me the full excess of over 1100 euros. My emails and complaints go unanswered, and they threaten to increase their demands if I don't pay. They've been accused of systematically inflating damage valuations among other shady practices. I deeply regret choosing this service; it feels like a complete scam.
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