Very concerning experience. The rental was quoted at approximately 670 CHF but increased to close to 1000 CHF after additional products were added without clear or meaningful explanation at the counter. The agreement was presented only in Swiss francs and processed very quickly, with limited English spoken, making it difficult to properly review or give fully informed consent to the additional charges.
I will be formally reviewing these charges and pursuing this through the appropriate consumer and financial dispute channels if necessary. I would strongly recommend that the company improves transparency around optional extras, particularly for international customers. Based on this experience, I would not choose this provider again.
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