I am extremely disappointed with Sixt and their post-rental practices.
After returning a rental in good condition, Sixt falsely accused us of causing damage and attempted to invoice €1,800 for repairs. We have video evidence clearly showing that the damage was not caused by us, yet Sixt proceeded regardless.
What is most concerning is the pressure-driven and opaque way this claim has been handled. We were encouraged to upload evidence into their internal portal, which appears designed to control the narrative rather than fairly assess disputes. Given the circumstances, we are pursuing this matter formally and legally instead.
This experience strongly suggests a pattern of raising questionable damage claims, likely relying on customers paying out of convenience or fear rather than merit.
I would urge anyone renting from Sixt to:
Take extensive video evidence before and after rental
Be prepared to challenge any claims robustly
Think twice before trusting their damage assessment process
This has been a stressful, time-consuming, and entirely avoidable experience.
Given the seriousness of this matter, we are now taking legal action against Sixt to formally challenge this claim and ensure this conduct is properly examined.
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