Complete Scam & Misleading Service – Stay Away from Sixt Barcelona
This was one of the worst rental experiences I’ve ever had.
As long as they do not answer my e-mails, I decided to share my story here.
I booked a Mercedes GLC, but when I arrived, they tried to give me a bright Tiffany-colored Volvo, which is not even remotely in the same category. When I refused, they told me the booking was non-refundable, meaning I was basically forced to take a car I never wanted.
When I asked for a proper replacement in the same class, they demanded an extra €800–€900, which is absolutely outrageous.
Then comes the real “business model”…
During the handover, the employee did not properly inspect the car and clearly tried to rush the process. It honestly felt like he was avoiding letting me properly document the condition of the vehicle. I still took a video, but unfortunately it didn’t capture the lower bumper — which I later found out had pre-existing damage.
After returning the car, I was charged €589 for that exact damage, and on top of that, they are holding my €500 deposit.
So let’s summarize:
• Wrong car provided
• Forced to accept it due to “non-refundable” policy
• Asked to pay €800–€900 extra for a proper car
• Charged €589 for damage I didn’t cause
• €500 deposit still not returned
This doesn’t feel like a mistake — it feels like a well-practiced scheme, especially targeting tourists who can’t easily fight back.
I’ve actually had a similar experience with them years ago and made the mistake of thinking things had improved. They clearly haven’t.
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