I rented a vehicle from Sixt Tromsø Airport and unfortunately had a very negative experience after returning the car.After the rental ended, Sixt contacted me claiming there was “new damage” to the right front rim and stated they may charge the deductible.The issue is: • The vehicle’s rims already had multiple marks/damage at pickup. • The rental agreement / damage protocol already shows a marked point (dot) in the same area where they are now claiming new damage. • When I returned the vehicle there was no Sixt staff present and no joint return inspection/check-in was conducted with me. • The photos provided were not clear enough to prove this damage occurred during my rental rather than before pickup or after return.Because there was no return inspection at the time of return, it is unreasonable to place responsibility on the customer for damage identified later.I paid using American Express and will be disputing any attempted charge through my card provider.My advice to anyone renting here: pay for full insurance coverage to avoid false claims against you. Based on this experience, I will not rent with Sixt again.
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