Our experience with Sixt unfortunately turned into a farce marked by inefficient customer service, lack of communication, and a disappointing pickup process.We attempted to use a corporate agreement that included an upgrade to Gold membership. Although we were repeatedly promised that the upgrade would be completed the same day, it ended up taking four days. Meanwhile, prices increased by approximately 50%. The staff in Denmark were friendly and helpful, eventually completing the booking through the employee portal (but still at 20% higher price). They also tried to coordinate with the office in New Zealand (NZ) to secure the original price, but without success. Upon arrival in NZ, the staff claimed they had never received any email from Denmark.The pickup experience in NZ was a disappointment. We were initially given a VW Tiguan but quickly discovered that the windshield was damaged, requiring a replacement vehicle. Instead, we received an older Skoda—a clear downgrade with a poor infotainment system.At the same time, the provided child seat turned out to be inadequate and dangerous for our baby. The staff were friendly, but their attempts to fix the issue was ad hoc or "made up", i.e., deviating from the manufacturer's recommendations. The solution was that we had to buy a new child seat ourselves, with a refund, but probably the cheapest models on the market. Further, then offering to help install the new car seat, the staff clearly did not have the knowledge to do it, making severe and dangerous mistakes in the process. Three hours later, we were finally able to leave the rental location—with a worse car, a safe but low-quality child seat, and a lot of wasted time, which disrupted our evening plans.This experience was far from the premium service one would expect. Expectations were not met, and the overall process was both frustrating and time-consuming. Sixt should work on improving their internal communication to ensure that customers receive the service and solutions they pay for.
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✅ Welcome to SIXT New Zealand – your premium car rental in Aotearoa.
We bring you first-class driving at down-to-earth Kiwi rates.
Drive First Class. Pay Economy. Premium vehicles without premium prices.
With over 222,000 vehicles worldwide – including top models from BMW, Mercedes, Audi and more – you’ll always find the right car for your journey across New Zealand, from the cities to the stunning landscapes.
We also offer flexible car subscriptions with SIXT+ and chauffeur & airport transfer services with SIXT ride, so you can travel Aotearoa your way.
👉 Toro atu ki tā mātou Pokapū Āwhina i sixt.com/help-center
rānei, whakapā mai ki a mātou.
✅ Nau mai ki SIXT Aotearoa – he ratonga reti waka papai mōu.
Ka tuku mātou i te wheako taraiwa pae tuatahi, utu ohaoha hoki.
Haere i te akomanga tuatahi. Utu i te ōhanga. Waka papai, kāore he utu papai.
He nui ake i te 222,000 waka kei roto i tā mātou rōpū reti, tae atu ki ngā tauira pai rawa atu pērā i a BMW, Mercedes, Audi me ētahi atu.
Ka tukuna hoki e mātou te ratonga ohaurunga waka me SIXT+, me te ratonga taraiwa / whakawhiti rererangi me SIXT ride.See more
