Review Time
My experience with the service was very disappointing and felt unfair. I received the vehicle at a Full level (not over full) and returned it at the same Full level, backed by clear photos and a signed return condition report. Despite this, the service charged me a fuel fee, claiming the car needed fuel 'to reach full.' Even after I provided photographic proof and official return documentation, they disregarded the evidence and refused to address the issue. This seems to pressure customers into returning the car over full, or they face charges. It feels like a systematic issue rather than just a mistake. Exercise caution – you might be charged for fuel even when returning the car full. I cannot recommend this service.
This is a very disappointing and unfair experience with Sixt NZ.The vehicle was handed to me at Full (not over full).I returned it at exactly the same Full level, with clear photos and a signed return condition report.Despite this, Sixt still charged a fuel fee, claiming the car needed fuel “to reach full”.Even after I provided photographic evidence and official return documentation, they ignored the evidence and refused to resolve the issue.This effectively forces customers to return the car over full, otherwise you get charged.This appears to be a systematic practice, not a one-off mistake.Be very careful – you may be charged fuel even when you return the car full.I do not recommend Sixt.
We had a booking (and pre-paid) for 7.30am to pick up the vehicle from the international terminal at Auckland airport but when we got there we found that there is no SIXT office at the international terminal and no one was answering the phone at all. So we walked with all of our luggage all the way to the domestic terminal (this was not easy as I'm 60yo and not in the best of health) to find that other customers were also waiting there but the office was locked, lights were off and no staff member was present. I called the SIXT helpline and office number multiple times but no one answered and after an hour doing this I became cerncerned that SIXT NZ might actually have gone bust! Eventually a staff member showed up with some apologies for being late(!) but then tried to blame us for being at the wrong Auckland office. Our vehicle was finally made available to us and it was in good condition and as per the booking but we were nearly 2 hours later leaving than our booking time and very stressed and unhappy with the confusing, unprofessional and disorganised SIXT arrangments at Auckland airport. I have since contacted SIXT NZ and described my experience and concerns but have received no response from them.
We had a booking (and pre-paid) for 7.30am to pick up the vehicle from the international terminal at Auckland airport but when we got there we found that there is no SIXT office at the international terminal and no one was answering the phone at all. So we walked with all of our luggage all the way to the domestic terminal (this was not easy as I'm 60yo and not in the best of health) to find that other customers were also waiting there but the office was locked, lights were off and no staff member was present. I called the SIXT helpline and office number multiple times but no one answered and after an hour doing this I became cerncerned that SIXT NZ might actually have gone bust! Eventually a staff member showed up with some apologies for being late(!) but then tried to blame us for being at the wrong Auckland office. Our vehicle was finally made available to us and it was in good condition and as per the booking but we were nearly 2 hours later leaving than our booking time and very stressed and unhappy with the confusing, unprofessional and disorganised SIXT arrangments at Auckland airport. I have since contacted SIXT NZ and described my experience and concerns but have received no response from them.
If you arrive at airport after 5 PM then you have no chance in hell of finding anyone at international terminal.There are huge numbers of hidden charges and the return is at domestic terminal and having to cart luggage across.The only help I have received was from other car rental company.I believe the lack of disclosure of facts is not conforming to industry standards and should be looked at.In decades of car hiring globally I have never come across such a poor and expensive car hire.
If you arrive at airport after 5 PM then you have no chance in hell of finding anyone at international terminal.There are huge numbers of hidden charges and the return is at domestic terminal and having to cart luggage across.The only help I have received was from other car rental company.I believe the lack of disclosure of facts is not conforming to industry standards and should be looked at.In decades of car hiring globally I have never come across such a poor and expensive car hire.
Our experience with Sixt unfortunately turned into a farce marked by inefficient customer service, lack of communication, and a disappointing pickup process.We attempted to use a corporate agreement that included an upgrade to Gold membership. Although we were repeatedly promised that the upgrade would be completed the same day, it ended up taking four days. Meanwhile, prices increased by approximately 50%. The staff in Denmark were friendly and helpful, eventually completing the booking through the employee portal (but still at 20% higher price). They also tried to coordinate with the office in New Zealand (NZ) to secure the original price, but without success. Upon arrival in NZ, the staff claimed they had never received any email from Denmark.The pickup experience in NZ was a disappointment. We were initially given a VW Tiguan but quickly discovered that the windshield was damaged, requiring a replacement vehicle. Instead, we received an older Skoda—a clear downgrade with a poor infotainment system.At the same time, the provided child seat turned out to be inadequate and dangerous for our baby. The staff were friendly, but their attempts to fix the issue was ad hoc or "made up", i.e., deviating from the manufacturer's recommendations. The solution was that we had to buy a new child seat ourselves, with a refund, but probably the cheapest models on the market. Further, then offering to help install the new car seat, the staff clearly did not have the knowledge to do it, making severe and dangerous mistakes in the process. Three hours later, we were finally able to leave the rental location—with a worse car, a safe but low-quality child seat, and a lot of wasted time, which disrupted our evening plans.This experience was far from the premium service one would expect. Expectations were not met, and the overall process was both frustrating and time-consuming. Sixt should work on improving their internal communication to ensure that customers receive the service and solutions they pay for.
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