We had a booking (and pre-paid) for 7.30am to pick up the vehicle from the international terminal at Auckland airport but when we got there we found that there is no SIXT office at the international terminal and no one was answering the phone at all. So we walked with all of our luggage all the way to the domestic terminal (this was not easy as I'm 60yo and not in the best of health) to find that other customers were also waiting there but the office was locked, lights were off and no staff member was present. I called the SIXT helpline and office number multiple times but no one answered and after an hour doing this I became cerncerned that SIXT NZ might actually have gone bust! Eventually a staff member showed up with some apologies for being late(!) but then tried to blame us for being at the wrong Auckland office. Our vehicle was finally made available to us and it was in good condition and as per the booking but we were nearly 2 hours later leaving than our booking time and very stressed and unhappy with the confusing, unprofessional and disorganised SIXT arrangments at Auckland airport. I have since contacted SIXT NZ and described my experience and concerns but have received no response from them.
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rānei, whakapā mai ki a mātou.
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He nui ake i te 222,000 waka kei roto i tā mātou rōpū reti, tae atu ki ngā tauira pai rawa atu pērā i a BMW, Mercedes, Audi me ētahi atu.
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