If you arrive at airport after 5 PM then you have no chance in hell of finding anyone at international terminal.There are huge numbers of hidden charges and the return is at domestic terminal and having to cart luggage across.The only help I have received was from other car rental company.I believe the lack of disclosure of facts is not conforming to industry standards and should be looked at.In decades of car hiring globally I have never come across such a poor and expensive car hire.
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