I have been a loyal Sixt customer for years and rent cars regularly without issues. Normally I pick up the car and go on with my business without any friction.This time, however, my experience was completely different and deeply upsetting. During the handling of my reservation, a Sixt employee became aggressive, raised her voice, and threatened to call the police. More concerning was the use of racially charged remarks, including comments suggesting that I do not belong on this island and questioning my right to residency.Regardless of the circumstances, this type of language and behavior is unacceptable. Even in stressful situations, no customer should ever be spoken to in this way. What should have been a simple car pickup escalated unnecessarily and disrupted my entire planning.I am sharing this review because this is a serious matter and because I expect better from a company like Sixt. I hope Sixt takes this feedback seriously and ensures that customers are treated with professionalism and respect at all times
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SIXT Portugal offers premium car rental services across the country, including Lisbon, Porto, Faro, and Madeira.
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