Review Time
1 year after the rental, which I made through Booking I received an invoice from Sixt Portugal for paying exactly the same amount as I already paying saying that these are "extra rental fees", because of the high season etc. Ridiculous service, they wanted to pay me twice, they even hired a Debt Collection Agency. They did not succeed, of course, but instead of saying "We are sorry" they make it look like they made a huge gesture for me. Never again with Sixt.
Amazing rental experience, the only rental agency that accepts debit cards with low deposit.
Best service and amazing people.
I rent usually in Portimao and the team is just amazingly helpful.
Long-time Sixt customer (usually renting in Lisbon), but this was my first rental from Sixt Porto and the service was excellent. Mrs. Bianca was very helpful and professional, making sure I chose the right car for my needs and clearly explaining the insurance options, which can really help in unexpected travel situations.Thank you and congratulations to Mrs. Bianca for the great job!
Very kind lady who served me, all details have been described clearly and with a lot of patience. I had no long waiting time. The car was clean and good maintained and the lady even paired my smartphone with the car‘s system. So overall it was a very good experience!
Great experience. We have used Sixt on every holiday for a lot of years now. We find the prices fair - and it was the same again this trip to Madeira. Great price, and the staff was so helpful - and all of them so friendly and fun. Big recommendation.
Actually very unhappy to have to write this because I’ve always found Sixt to be very good despite the reviews / rating.Well and truly robbed this time when we did a group booking for 4 cars. I was told to book the cars individually by the chat assistant on the website. When we got to Faro they added the drivers as they said the would. Then paid the deposit as usual and petrol. I’d had two hours sleep so didn’t think much of it. When we got to our cars we didn’t have Nissan Qashqai’s as booked but that’s not always unusual. The Renault’s were not better but similar in size. Dropped off no problem.I’ve then been charged afterwards for upgrading all four cars and adding me as a driver to all four cars!! I explained that we needed one driver per car. I still had faith though that this would be resolved so emailed Sixt. Only to be told that I’d 100% agreed to all this and it was all explained to me. I’d also apparently requested upgrades all round! Obviously I’d signed for this so I’m at fault.Very very disappointed to be scammed and duped.
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SIXT Portugal offers premium car rental services across the country, including Lisbon, Porto, Faro, and Madeira.
Book online at sixt.pt for flexible mobility solutions with outstanding customer service
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