I would give Sixt Portugal zero stars if that were an option.
Our car broke down in the middle of the road outside Lisbon, and I immediately contacted them by phone, email, web form, all that was available. I kept receiving repeated assurances that a tow truck was on its way. Three hours passed… nothing arrived. The taxi driver finally arrived and was also left waiting with us.
When we called again to understand the delay, we were told the system showed the service as already completed, which was simply not true. One representative asked me to stay on the line; I waited nearly 15 minutes before someone abruptly shouted and disconnected the call. It seemed the line had been mixed up.
After calling yet again and explaining the entire situation from the beginning, another agent instructed us to go directly to the airport and bring the key with us. Our first call had been at 9:08 a.m. By the time we finally received a replacement car at Lisbon Airport, it was nearly 1:00 p.m.
Although the airport staff were polite and offered us an “upgrade,” the damage had already been done. We drove from Portimão to Lisbon for two very important appointments in Ericeira, and due to the lack of proper assistance and coordination, we missed both.
My husband and I are extremely disappointed and dissatisfied with the service provided.
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SIXT Portugal offers premium car rental services across the country, including Lisbon, Porto, Faro, and Madeira.
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