Had a very bad experience with Sixty Stores. I ordered 3 personalised baubles for my grandchildren from them. Unfortunately they arrived without the personalised messages. There was a problem making payment when I was placing the order and Ben from customer services admitted there was a glitch in the system that day. I was able to pay the following day but unbeknown to me the wording had been deleted from the order. Sixty Stores would not offer a replacement or refund. Eventually Ben said I could have a refund if I returned the baubles. However, when I organised the return he said the manufacturer, Personalise.co.uk, would not now give a refund. This is very poor customer service. It’s obvious something went wrong with their system and I’m literally paying the price for that. I would have thought Sixty Stores would at least have given some form of recompense as a goodwill gesture. Needless to say I won’t be ordering anything from Sixty Stores again.
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