Review Time
My encounter with one of the brands under this company revealed a larger issue regarding their customer service. A straightforward pre-delivery change was denied without any explanation. I was instructed to accept the delivery without being informed of the associated costs, and only later was I quoted £172.98 for a simple modular panel swap that should have been £15! The representative used vague language about 'made-to-order' products (which was inaccurate as it was an off-the-shelf item) instead of addressing the misleading information I received. The overall attitude felt inflexible, unclear, and unjust. The manufacturer also declined to assist, displaying a dismissive attitude and a clear unwillingness to engage with customers. I truly feel I was taken advantage of. Caution is advised—they are not reliable.
Excellent service from Sixty stores.Very responsive to email and phone calls.Thanks to excellent customer service by Wendy Shepherd.Customised double mug was good quality and very well priced.Arrived even a day earlier than promised.Thanks Wendy.
Had a very bad experience with Sixty Stores. I ordered 3 personalised baubles for my grandchildren from them. Unfortunately they arrived without the personalised messages. There was a problem making payment when I was placing the order and Ben from customer services admitted there was a glitch in the system that day. I was able to pay the following day but unbeknown to me the wording had been deleted from the order. Sixty Stores would not offer a replacement or refund. Eventually Ben said I could have a refund if I returned the baubles. However, when I organised the return he said the manufacturer, Personalise.co.uk, would not now give a refund. This is very poor customer service. It’s obvious something went wrong with their system and I’m literally paying the price for that. I would have thought Sixty Stores would at least have given some form of recompense as a goodwill gesture. Needless to say I won’t be ordering anything from Sixty Stores again.
The worst customer service I have ever experienced. I ordered a Shed/summerhouse on Black Friday complete with installation. Delivery: I was asked to hold the pallet as it was being lowered to makes sure it didn't fall off the van due to the foot on the pallet being broken. Very dangerous and should have had 2 men on the delivery if he needed help unloading. Installation; Team was good and pointed out that some of the fascias were to short so they had to patch them. Also that the roofing material was very poor and would probably need replacing ASAP.Product: Overall the quality is good however as soon as it rained 1 day later, there were multiple leeks in the roof. The leeks are concentrated at the points where the installation company had pointed out the faults in the fascia. Sixty Stores customer service: This is seriously the worst customer service I have ever experienced. After multiple emails the manufacturer admitted that that I should have received 6.5ft Fascias and that this is what is causing the leaks, they tried to blame the installation company for cutting them, but I was there at the point and was shown this by the installation team so this was not true. After more emails they said they would send the correct size out, but I would have to install them myself. Then more emails arguing that I had paid for installation so it was finally agreed that a contractor would come out in 2 weeks’ time to rectify the issue. I thought that this would be the end of it and covered the shed with the largest tarp i could buy however, upon receiving the replacement parts delivery, disappointingly I received 19x 4.2ft Fascias, after complaining again I was told they can't send the size I need and that they can only send 4ft modular pieces which will not solve the issue. I am now speaking to Sixty Sores customer service contact number 3. During this time, I have asked for a call 6 times and James was the only one to actually picked up the phone and spoke to me as he understood from the initial email that I had not even received a confirmation email with my order reference number, which I have still not received. James then found my order and passed me to Wendy who is a manager and she was not helpful at all when I said I don’t have reference number and just passed me on to Ben. Since I have been passed onto Ben last week, I have sent 33 email responses to his emails that all contradict each other on what I should have been sent, who is to blame and what I can do or purchase to fix the faulty product. Today they have told me they cannot send me what I should have received so I have now asked to return the product, and I have been told that even though I paid for installation and delivery that I would have to dismantle the 12ft x 6.5ft shed myself and they would come and collect. I strongly recommend that you do not purchase this product from Sheds.co.uk or expect Sixty Stores to give good customer service if you are not happy with a product/contractor they are selling. It is not a cheap purchase and has been so time consuming and frustrating trying and get it rectified. I have still not received a call, my order reference number or a resolution and despite me asking for them to not email me anymore they continue to send me nonsense emails. I actually asked Ben if he was AI as it was he ignored all my requests and keeps on replying with contradicting comments from the manufacturer.
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