My encounter with one of the brands under this company revealed a larger issue regarding their customer service. A straightforward pre-delivery change was denied without any explanation. I was instructed to accept the delivery without being informed of the associated costs, and only later was I quoted £172.98 for a simple modular panel swap that should have been £15! The representative used vague language about 'made-to-order' products (which was inaccurate as it was an off-the-shelf item) instead of addressing the misleading information I received. The overall attitude felt inflexible, unclear, and unjust. The manufacturer also declined to assist, displaying a dismissive attitude and a clear unwillingness to engage with customers. I truly feel I was taken advantage of. Caution is advised—they are not reliable.
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