I have spent nearly £400 with the company, and they haven't even taken the time to send an email to inform me that my order placed on the 18th is delayed. It hasn't even shipped yet. I arranged to take time off work to accept the delivery during the expected timeframe provided! I reached out via email (as I couldn't find a phone number) and received what seemed like a generic response with no acknowledgment of the fact that I wasted my time off work. Where is their consideration for customers' time? A simple email could have prevented this. In their reply, I was informed that 'technical issues' have delayed my order, but there was no clarification on what those issues are. Is my information secure with the company? Have they experienced a security breach? What is happening? I'm really concerned. Two weeks after placing my order, I still have no idea when I can expect it or whether it will arrive while I'm at work, risking having it left on my doorstep by the delivery service. I'm very let down. It's unfortunate because their products have good reviews; I just lack confidence in receiving them.
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