Systemic failure: confirmed compensation reversed and then ignoredSJ cancelled my train from Kiruna to Björkliden on 27 December 2025, forcing me to arrange alternative transportation at my own expense (SEK 695).SJ then sent two directly contradictory compensation decisions:• one explicitly confirming reimbursement of SEK 695, and• a subsequent email reducing this to SEK 205, without explanation and in direct conflict with their own written confirmation.I contacted SJ repeatedly to resolve this, re-submitting the taxi invoices and their own confirmation email.SJ has not responded at all.This is not an isolated mistake it is a complete breakdown of accountability. Issuing contradictory decisions, reversing confirmed compensation, and then refusing to engage with the customer demonstrates serious procedural failure.Passengers should be aware: even written confirmation from SJ appears unreliable, and resolving clear errors may require escalation outside the company.Based on this experience, SJ’s handling of cancellations and compensation cannot be trusted.
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Välkommen till SJs hemsida! Här kan köpa tågresor, evenemangsbiljetter till konserter och festivaler, boka taxi och hotell och bli medlem i SJ Prio. Trevlig resa!
