UPDATE: Dropped the rating from 5 stars to 1 star. Processing yet another cancellation refund, SJ now tell me they are unable to transfer to Lunar Bank Norway because their system is too poorly programmed to understand that a SWIFT/BIC code doesn't have to be the same country as the IBAN (like many neobanks these days) .No info on their site about complaint resolution so it looks like I'm going to have to drag them through the Swedish National Board for Consumer Complaints to get my money back.--Earlier review: SJ have refunded every last krone of my considerable additional expenses when they cancelled a Stockholm to Boden to Narvik route due to equipment failure. I have had my fair share of criticism of Sj in the past — and to be honest their provision of information during disruptions really needs to be improved (I eventually found out what the problem was and why they were unable to provide buses from their competitors' website!)– but on this occasion , refunding to a foreign bank account for two taxis, a hotel, a meal, a Bus and Internet access – it was brilliant. As it should be considering that I was 24 hours late getting to my destination!
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Välkommen till SJs hemsida! Här kan köpa tågresor, evenemangsbiljetter till konserter och festivaler, boka taxi och hotell och bli medlem i SJ Prio. Trevlig resa!
